Every company has a beginning. Ours started after midnight, inside a Pizza Hut, watching two strangers install a computer.

It started with effort

MJ began his career in 1992 as a Pizza Hut delivery driver. No capital, no connections, no plan — just a willingness to learn every part of a business from the ground up. Within two years he had been promoted from driver to shift manager to assistant manager to general manager. By 1994 he was running a location for Pizza Hut, then owned by PepsiCo — a fast-paced, demanding, highly operational business.

As a general manager, he learned the fundamentals of business in the real world — not from a textbook, but from running a store every day where the numbers were his responsibility.

• Customer service
• Staff hiring & training
• POS system training
• Payroll
• Inventory control
• Cash handling
• Scheduling
• Sales performance
• Food cost control
• Profit & loss review
• KPI & report analysis
• Vendor coordination
• Store operations
• Leadership under pressure

These lessons became the foundation of his business mindset.

The night that changed everything

While studying Management Information Systems at university, MJ was still managing a Pizza Hut full-time. That year, the eight locations in his area were sold to a new franchise group — and the new owners replaced every store's point-of-sale system.

Because the installations happened overnight after closing, MJ stayed. Two installers worked on the new system, and MJ watched everything.

Each installation took about five hours. It was his first real on-the-job training in technology installation.

He knew the managers at the other seven locations — they talked daily and transferred inventory between stores. So he called each one, asked when their installation was scheduled, and offered to stay through the night. Within a single week he attended four installations. He became friends with the installers. He asked questions. He observed. He learned. Without knowing it at the time, those late-night installations became the beginning of his entrepreneurial journey.

The $32,000 that opened his eyes

A month later, the quarterly P&L arrived. MJ — who reviewed these statements as part of his profit-sharing — saw the charge for the new POS system: $32,000 for his location.

He did the math. He was working six days a week, 60 hours, for $36,000 a year. The two technicians had installed his system — two computers, two cash drawers, two printers — in about five hours, and the price charged was many times the cost of the hardware itself.

That was the moment MJ understood the difference between trading hours for wages and building a business around specialized knowledge. For the first time, he saw a different path.

“Before that night, I thought I'd spend my life selling pizza. After it, I knew I had to be in the technology business.

Founding the company

MJ began researching POS systems and found a software company in Florida run by a developer named John Posey. He spent $800 of his savings on Posey's POS software — his first business investment — installed it at home, and spent hours on the phone learning every feature. He added a barcode scanner, receipt printer, and cash drawer, and within three months had built a working POS and IT lab in his home that mirrored a small business's full setup: front-counter system, firewall, network switch, backup and recovery, end to end.

In March 1998, he founded his company as a break/fix IT support provider — hardware repair, network support, POS installation, and on-demand help desk for small and mid-sized businesses, with a growing focus on healthcare practices. Because he knew so many people in healthcare, he soon added merchant services — card processing, electronic checks, recurring billing — for medical offices.

The Y2K boom

During the Year 2000 scare, businesses and healthcare practices rushed to audit and upgrade their systems. The break/fix business boomed. MJ and his team showed up, fixed what needed fixing, and kept clients running. The period taught a lasting lesson: in technology, reliability and responsiveness build trust faster than anything else.

Building healthcare technology before it was affordable

By 2002, commercial EHR systems cost $30,000–$40,000 per physician — far out of reach for the small practices MJ served, most of which still ran on paper or spreadsheets.

When a family member running a practice asked for help escaping their Excel-based patient tracking, MJ built them a custom Windows-based EHR-style application on a Microsoft Access backend — clean, practical, and designed around how the practice actually worked. Word spread. Over the next three years he refined it on real physician feedback and deployed it across roughly 58 small practices in his family, friend, and local-provider network.

That experience taught him the lesson that still defines FYNQ: technology should make a provider's life easier, not harder.

From break/fix to managed services, as HIPAA arrived

In May 2003, MJ made the strategic shift from reactive break/fix to a proactive Managed IT Services model — ongoing monitoring, maintenance, security, backup, and compliance support. The timing aligned with the HIPAA Privacy Rule taking effect, and healthcare providers suddenly needed a technology partner who understood privacy, security, and clinical workflow — not just computers. Healthcare IT became the company's core specialty.

The accidental entry into medical billing

MJ never planned to enter medical billing. It found him.

In 2009, several family members running practices hit a staffing crisis and fell two to three weeks behind on billing. With revenue stalling, they asked MJ — who had spare capacity on his IT team — to help clear the backlog.

He had no billing experience. His family taught him claim submission, and within days his systems background made the workflow click. Coding was harder — at first the physicians coded and his team submitted — but MJ studied the guidelines until he had mastered both sides of the revenue cycle.

As word spread and more practices asked for help, MJ saw a larger pattern: small healthcare providers were drowning in billing backlogs, claim delays, denials, payer follow-up, posting errors, and aging accounts receivable. Many were excellent at patient care but overwhelmed by the business side of healthcare. What began as a favor became a calling — because MJ saw that medical billing wasn't paperwork. It was the financial lifeline of the practice.

Launching the medical billing company

After three years of helping family, friends, and community providers, MJ formally launched his medical billing and revenue cycle company in February 2012. It started focused — four specialties where the team had deep coding expertise, four core services. As demand grew, he hired certified coders and billers, expanded capacity, and refined workflows.

Today, that work has grown into FYNQ Medical Billing, supporting providers across 40+ specialties — and FYNQ RCM, the enterprise division — both operating under FYNQ Health.